The assistance procedures, in or outside a contract, require mandatorily the filling and sending of the RMA form.
The space reserved for the customer is only for the serial number of the product, the acquisition and delivery data and a description as accurate as possible of the defect.
Our Customer Service will respond within 24 hours, giving a RMA number and opening the ticket at the competent Technical Center, that will turn quickly to solve the problem.
The detailed compilation of the RMA is an essential prerogative for a quick and efficient Customer Service. The RMA form can be downloaded from the download section.